You can purchase our products and ship them overseas.
How to purchase
① Order by direct trade
Please place your order via LINE, WhatsApp, or e-mail.
We will frst secure the items you want and then reply to you with the bank account for the transfer.
We will ship the items after the payment confrmation is completed.
*Payment is made by bank transfer.
*In addition to the price of this item, shipping and insurance fees will be charged.
*You may also have to pay customs duties and other fees at the receiving country. Please check with the
local customs office for tax rates and payment methods.
Export Sales Terms and Conditions
Please read the terms and conditions of export sales.
We will only do business with you if you agree to all of them.
Please contact us if you have any questions about the condition of the product.
[Product prices and shipping charges]
●We will provide you with an estimated price including shipping costs in advance.
●Product price: Export price shown on the product page.
●Other cost : In addition to the commodity price, shipping and insurance fees are required.
●Total amount : Product price + Shipping fee + Insurance fee
●Payment Method : Bank transfer
●Payment period : To be specified by us
●Shipping company : UPS, FedEX or DHL.
[About payment]
●We only accept bank transfer.
●We do not accept credit cards or PayPal.
●Please make sure to transfer the money in Japanese yen.
●Please send us a screenshot or document that can prove that you sent the money.
●If you send us a screenshot, we will hold the item until we receive your payment.
●If you do not send us screenshots, we will cancel your order after the deadline.
[Our bank account]
Our bank account number will be provided when the transaction proceeds.
[Our company information]
Company name : RENZU CO.,LTD.
Address: Nakano Broadway, 5-52-15 Nakano, Nakano-ku, Tokyo 1640001
Phone number: +81-3-5942-8267
[About taxes on imports]
●Depending on the country or region, a tax of 10-20% will be charged at the time of importation.
●Please check with your country's customs or shipping company for the amount of customs duty and
payment method.
●The final amount of tax will be determined by local customs.
●You will receive the goods after paying the tax.
[About shipping]
●We will deliver the product to the shipping company within the next day or three days after confirming
payment.
●Excluding shipping company holidays.
●Estimated delivery time is 5 to 20 days, but it may take longer depending on the country, region, or
customs clearance procedures.
●The invoice will state the correct price of the goods and that the goods were sold.
●False statements such as undervalue and gifts will not be made.
●Some countries and regions are not allowed to deliver due to safety and compensation amount issues.
●We ship packages with a required signature upon delivery, but in some countries or regions, packages may
be delivered without a signature.
[About Warranty]
Manufacturer's Warranty
If the product is within the warranty period, the manufacturer's warranty of each country applies.
However, some countries may not apply, so please check with an authorized dealer in your country or region.
[Our Warranty]
The warranty provided by our company does not apply to export sales.
[Returns and Exchanges]
We do not accept any returns or exchanges.
Please contact us in advance if you have any questions.
Please be assured that we carefully inspect our products before shipping.
[Items prohibited for international export]
We do not export straps made of crocodiles, snakes, lizards, or other protected animals that are in violation of the CITES, so only the straps will be removed for export.
Watches with gold, platinum, diamonds, or other precious stones may not be exported.
② Order on our website
This site has introduced "Buyee Connect".
This site has a dedicated cart for international access.
The international order cart is displayed when accessing the site from overseas, and by using the cart to
connect to the Buyee proxy purchase service, customers can take advantage of multilingual customer
support, international payment methods, shipping to over 100 countries and regions, and low-cost shipping
plans in some areas.
> First Time Guide
> Usage guide for Buyee
When overseas customers access our webshop, the following popup will appear on the screen as shown below. Please click "How to Use" on the pop-up window and check the instruction.
How to proceed with purchase
Step.1
Add the item selected on the Japanese site cart page to the Buyee cart.
If you find an item you like, please first add it to your cart by clicking the red button on the Japanese website.
Click on "Add to cart" shown on the right side of the small window at the bottom of the screen to proceed to the Buyee cart.
Step.2
Proceed with the order request in the Buyee cart.
Proceed, and you will be able to use the Buyee Cart in foreign languages as shown below.
Check the product contents and quantity in the Buyee cart and click "Proceed to order page".
Confirm your order.
Step.3
Proceed to overseas shipping procedures in the Buyee cart.
When your package arrives at the warehouse, we will notify you to the registered email address on your Buyee account.
We will ship after you have selected the shipping method and paying the international shipping fee.
> Delivery procedure
> About the estimated delivery time
③ Order by Chrono24
Available on Chrono24, the world's largest watch retailer.
https://www.chrono24.jp/dealer/renzu-watch/