Please read the terms and conditions of export sales.
We will only do deal with you if you agree to all of them.
Please contact us if you have any questions about the condition of the product.

Product prices and shipping charges

・We will provide a quote that includes shipping costs in advance.
・Product Price: The export price listed on the product page.
・Additional Costs: Shipping and insurance fees are required in addition to the product price.
・Total Amount: Product price + shipping fee + insurance fee
・Payment Timing: As specified by our company
・Delivery Companies: UPS, FedEx,DHL

About payment

Bank transfer and credit card.
◆Bank transfers
・Please make sure to transfer the money in Japanese yen.
・Our bank account number will be provided once the transaction is in progress.
・The payment deadline will be stated in the information e-mail sent by us.
・The remittance fee is the responsibility of the customer.
・Please send us a screenshot or document that can prove that you sent the money.
・If you send us a screenshot, we will hold the item until we receive your payment.
・If you do not send us screenshots, we will cancel your order after the deadline.

◆Credit card
・We use the services of a card payment company Epsilon.
・We will send you an e-mail with the total amount including shipping and insurance fees and the URL for credit card payment. Please enter your card number, expiration date, security code, etc., and complete the payment within the deadline.
・To prevent unauthorized use of your card, we use 3D Secure. You will need your PIN number registered
with your credit card company.
・If the security code and PIN are not entered, our website will not accept credit card payment.
・The payment deadline will be stated in the information e-mail sent by us.
・If payment is not received by the due date, the order will be cancelled.

About taxes on imports

・Depending on the country or region, a tax of 10-20% will be charged at the time of importation.
・Please check with the customs or shipping company in your country for the amount of customs duty and payment method. ・The final tax amount is determined by the local customs.
・The product will be delivered after the tax is paid.

About shipping

・In case of bank transfer, we will ship within 2 days after confirming payment.
　In case of credit card payment, we will ship 5 days after confirming payment.
　*Excluding shipping company holidays.
・Estimated delivery time is 5 to 10 days, but it may take longer depending on the country, region, or customs clearance procedures.
・The invoice will state the correct price of the goods and that the goods were sold.
・False statements such as undervalue and gifts will not be made.
・Some countries and regions are not allowed to deliver due to safety and compensation amount issues.
・We ship packages with a required signature upon delivery, but in some countries or regions, packages may be delivered without a signature.
・The shipping company will be selected by us for delivery, either UPS, FedEx, DHL.

About Warranty

・Manufacturer's Warranty: If the product is within the warranty period, the manufacturer's warranty of each country applies.
 However, some countries may not apply, so please check with an authorized dealer in your country or region.
・Our Warranty: The warranty provided by our company does not apply to export sales.

Returns and Exchanges

・We do not accept any returns or exchanges.
・If you have any questions, please contact us in advance.
・Please be assured that we thoroughly inspect the products before shipping.

Items prohibited for international export

・Straps made from protected animals such as crocodiles, snakes, and lizards that violate CITES cannot be exported, so only the strap will be removed for export.
・Watches containing precious stones such as gold, platinum, and diamonds may not be exported.

Company Information

・Company Name: Renzu Co., Ltd.
・Address: Nakano Broadway 5-52-15 Nakano, Nakano-ku, Tokyo, 1640001 Japan
・Phone Number: +81-3-5942-8267
・WhatsApp: +819090127074
・LINE: @iqk6532l